Insight is now integrated into Jira Service Management Data Center!

Features | Mindville | 8 MIN READ

NEW FEATURES: Launch your ITSM and Build Reports in Seconds

Jump to the main takeaways and watch the features in action:

 Instantly Launch Your ITSM Practice
 Reporting That Unlocks Key Insights
 Insight for Jira Cloud
 What's Next for Insight


Launch Your ITSM Practice in Seconds with Insight

Hit the ground running with an ITSM practice with a CMDB baked in your Jira instance in seconds with templates that kickstart your deployment.


For more than a few out there, setting up a CMDB to work in concert with Jira can be a daunting task. There are tons of data modeling questions to answer, dependencies to map, and a lot more.

The new Templates feature takes the pain out of data modeling and configuration by allowing Insight to take care of the deployment for you. Here’s how it works:


Set up Your ITSM Environment in Just a Few Clicks

The template kickstarts your asset management process by instantly deploying an ITSM practice for you.

At the click of a button, the template will create a Jira project that is equipped with different issue types, Insight custom fields, and workflows.

Screen Shot 2019-05-17 at 2.11.30 PM

The ITSM template creates a Jira project containing Issue Types, Custom Fields, and Workflows.

 The template also creates the skeleton of a CMDB that is connected to your Jira environment.

Empty CMDB created with a Template

The ITSM template creates the skeleton of a CMDB that is connected to your ITSM practice.


This way, the template creates a completely pre-structured ITSM practice inside your Jira environment, which gives you a starting point that you can build on.

The next section shows you how to deploy an ITSM practice that is also populated with sample data.

For more information on other components that make up ITSM best practices, check out our blog!


Get Started with a Complete CMDB and Sample Data

Besides creating a complete ITSM practice that is meshed with your Jira environment, Templates also come with a complete set of sample data. This starts with a CMDB that is filled with sample assets. 


CMDB filled with sample assets

The template creates a CMDB that is filled with sample assets.


This gives you the opportunity to explore all the types of attributes and asset references that can be used to define the assets in your CMDB. These sample assets are also infused in your Jira environment with sample issues, where you can see the Insight custom field that provides you with a wealth of information about the asset in question. 


Screen Shot 2019-05-21 at 10.05.19 AM

The template creates sample issues in your Jira environment with reference to your sample assets.


In a nutshell, templates give you a turnkey ITSM practice deployed in your Jira environmentequipped with a CMDB and all the building blocks you need to get started. It gives you a sandbox to play in and a foundation that you can completely customize to your needs. 

View the documentation for the new templates feature here.



Unlock the Insights You Need to Streamline Operations

Optimize business performance with out-of-the-box reports that advise stakeholders on how to refine operations.


Today, service management and IT play a critical role in your business’ success, because they help you compete on operational efficiency.

The new Insight reporting feature gives stakeholders access to the information they need to improve operations. They bring you a step closer to full compliance, transparency and accountability. Here’s how it works: 


Out-of-the-Box Reports to Unlock the Insights You Need

The new Insight reporting feature provides 7 out-of-the-box report types to report on any aspect of your assets. 


Insight provides 7 out-of-the-box asset report types

Insight — 7 out-of-the-box report types for your assets.


These are a few examples of the questions that these report types can help you answer (for now—lots more to come!):

  • Attribute value report - What's the total cost of my software?
  • Object count report - How have my Jira licenses grown overtime?
  • Two-dimensional report - What services are down?
  • Object search report - Which software licenses are about to expire?
  • Issue count report - How many issues have occurred for a certain service?
  • Attribute value count report - How many employees need off-boarding?
  • User report - What are all the assets linked to an employee?

These reports come with different graphical views, like in the example below. 


Report with different graphical views available.


What's more, these reports can be tagged, filtered and ordered directly from your overview—so you can keep your reports organized and accessible in a jiffy.


Screen Shot 2019-05-17 at 2.02.58 PM

Report overview that includes advanced filtering, tagging and sorting capabilities.


There are a lot of ways to find what you're looking for. You can star your favorite reports. You can search, filter and sort reports by author. You can also use labels like "cost" and "performance" to organize the insights that matter to you. 

All in all, out-of-the-box reports allow you to unlock insights in seconds.  

Accurate Information Delivered Anywhere in Real-Time

One of the most important aspects of the new reporting feature is how you're able to access data in real-time from Jira Dashboards and Confluence.

Running reports can be heavy when dealing with massive amounts of data. To ensure your teams always have access to up-to-date information, simply define the refresh interval for your reports.

What's more, reports can be saved and shared with other users. Your reports can also be deployed on Jira Dashboards and Confluence.


Jira Dashboard with Insight Asset Reports-1

Insight reports published on a Jira Dashboard.


This way, you and your teams have access to accurate and actionable information anywhere, transparently, and in real-time.  

In a nutshell, compliance, transparency and accountability are more important than ever, because they allow you to beat your competition by simply operating more effectively. Combine complete visibility into your infrastructure and operations with these new reporting capabilities to unlock the insights you need to keep ahead of the curve.



Insight for Jira Cloud is Available Now!

Insight for Jira Cloud has come out of beta! The latest version of our best-selling asset management app is now available in the Atlassian Marketplace.


You’ll be able to build a CMDB and manage all of the assets that matter to you, whether that’s hardware, software, people, contracts, service catalogs, or others.

The version that’s available now is already equipped with features that you love that make Insight great, with more being added to the app in the near future. Make sure to stay tuned for more feature updates, and try Insight for Jira Cloud today!

Get Insight for Jira Cloud.


What’s Next for Insight?

With so many new Insight tools that enhance your Jira experience, the future has never looked brighter for those looking to craft a seamless ITSM practice.


For those of you who have been waiting for these features in Insight, it’s a great time to get started.

If you weren’t sure that you could dedicate the time to building out your CMDB, the Templates feature will get you up and running in two shakes of a lamb’s tail.

And if you need to be able to demonstrate your operational efficiency, the new reports feature is exactly what you need to make that happen.

Get started by downloading our free trial of Insight, and find out why more than 2,400 businesses trust Riada to get more out of Jira.

Learn About Insight

Originally published May 24, 2019 3:30:00 AM